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PC Support; 1, 2, 3, 4, 5 |
This program is designed to prepare students for employment as a Help Desk Support Assistant, Help Desk Specialist (Help Desk Technician), and Help Desk Analyst.
This program offers a broad foundation of knowledge and skills to prepare students for employment in PC support services positions. The content includes software applications and operating systems including the use of advanced software/system features and programs; electronic communication via the Internet; Web page components; computer networking and network administration; the interrelationships among major components of networks; hardware and software selection and installation; integration techniques to enhance projects; and preventative hardware maintenance.
This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the PC support services industry: planning; management; finance; technical and production skills; underlying principles of technology; labor issues; community issues; and health, safety, and environmental issues.
"I do not fear computers, I fear the lack of them ." |
— Isaac Asimov |