PC Support Course Assignments 2007-2008

PC Support Module 1: Tiger Introduction
Section		Due Date	Point Value
Tiger Introduction Getting Started
Tiger Introduction
Key Terms and Concepts
System Requirements
Availablility
Spotlight
Dashboard
Safari
Mail
iChat
Automator
Voice Over
Parental Controls
Sync
Quicktime
Tiger Technologies
Summary
Test - Tiger Introduction		8/22	100
Tiger Installation - Getting Started
Tiger Overview
Installation Requirments
Installation Preparation
Partitioning
Mac OS X - Choosing UFS or Mac OS Extended (HFS Plus) formatting
Installation Options
Starting Installation
Setup Assistant
Mac OS X 10.3, 10.4_Transferring data with Setup Assistant_Migration Assistant FAQ
System Preferences
Software Update
Logs
Troubleshooting Fundamentals
Exercises		8/24	100
Summary
Test - Tiger Installation		8/24	100
Tiger User Accounts - Getting Started
Overview
User Account Management
Creating and Editing User Accounts
Setting Login Options
Fast User Switching
Mac OS X 10.3, 10.4_Some applications only work in one account at a time.
Deleting User Accounts
Passwords
Setting up firmware password protection in 10.1 or later
FileVault
Setting Security Options
Keychain
Troubleshooting User Account Issues
Exercises			100
Summary
Test - Tiger User Accounts			100
Tiger File Systems - Getting Started
Overview
Disk Drives Partitions and Volumes
Disk and Volume Formats
Disk Utility Erase and Partition
Viewing Volumes
Disk Utility First Aid
Secure Erase
Disk Utility RAID
Finder and File Systems
Top Level and Home Folders
Hidden Folders
Search Paths



















PC Support Module 2: Portable Systems (Laptops)
Section	Components	Due Date	Point Value
Introduction to Portable Systems	Basic Computer Terms
	Basic Hardware Components 1
	Basic Hardware Components 2
	Basic Software Components
	Startup and Shutdown
	Sleep
	Kernal Panic
	Operations Exercise		100
	Key Terms Exercise		100
	Section test		100
Underlying Technologies	Overview
	Technologies Overview
	Course Exercise		100
	ATA STA
	DVI
	Ethernet
	Firewire
	Modem
	Optical Audio
	PCI/PCI-X
	Sound In/Out
	USB/USB 2.0
	Video In/Out
	Airport Extreme
	Bluetooth
	Infared
	PMU/SMU/SMC
	Ambient Light Sensor
	Colorsync
	Compression
	CUPS
	Open Firmware
	EFI
	MIDI
	Optical Drives
	Rosetta
	Sudden Motion Sensor
	Universal Binaries
	Velocity Engine/AltiVec
References	Getting Started
	Overview
	Exercise		100
	Apple Support Introduction
	User Manuals
	Product Specifications
	Configuration/Warranty
	Troubleshooting Info
	GSX Overview
	Service Source Overview
	Service Manuals
	MSDS Information
	Safety Information
	Disc Images/Diagnostics
	Knowledge Base Overview













































PC Support Module 3: Desktop Systems
Power Management
CRT Basics/eMac
Introduction to Intel-based Macs
iMac
PowerMac G5
Mac Pro
Mac Mini
Xserve


PC Support Module 1: Tech Support Systems Overview
Assignment (Online)	Instructions/Resources (Download)	Due Date	Points
Acceptable Use Policy: Compare & Contrast			100
Apple Support: Basic Computer Theory and Terms			100
Underlying Technologies			100
Apple Software Tools and Techniques			100
Apple Hardware Tools			100
Troubleshooting Theory			100
Component Isolation			100
ESD			100
Maintenance			100
Apple: Hardware Service Issues
Network Troubleshooting
Wireless Networking
Apple Resources
Apple QuickStart Guides

Other Grading Criteria:

Assignment	Instructions	Due Date	Points
Weekly Journal	Download the format; fill in the information as requested. Save and place in the Instructor's drop box. See form below. Save the file using your name and the week# .	End of each week.	10 each
Help Desk	Students will be assigned to the help desk. A primary and a secondary will be assigned. If the student is absent on a day they are assigned to the help desk, the secondary will fill in for that day. When a student is absent on a day they are assigned to the help desk they must do a current event on some computer related subject. Download the proper form and fill in the required info, save and place into the instructor drop box.	Scheduled.	10 points. Points will be deducted for absences without the current event.
Weekly Tech Help Grade	Grading will be based on how well the student works without having to be asked to do the daily duties of helping students as they come in after they have stopped at the help desk, deliveries and pickups, problem evaluations, general help in the classrooms as requested, and aiding in technology problems or other requests by the tech supervisors. (Ms. Fuller, Mr. Rose, Ms. Gil)	Weekly	10 each week
Absence; Current Event Article	When you are absent, you will be required to hand in a current event for each day absent. The form is below, download it, fill it out completely and put the completed current event in the instructor's drop box. All absences are included whether they are excused, unexcused, or field trip, etc.	2 school days after each absence	-1 points per each day absent off of that week's tech grade if not completed.

Forms:

Downloadable Forms	Instructions	Point Value
Weekly Journal	Download the form. Fill in the appropriate information and put into the instructor drop box. Save using your name.	This is due at the end of each week. Each one is worth 100 points.
Current Event	Download this form. Fill in the appropriate information and put into the instructor drop box. Save using your name.	This is due 2 days after each absence. Failure to turn it in will result in 15 points taken off the week's tech grade.