Header image  
Monarch High School Career Technology Program  
    HOME   |  
 
 
PC Support Assignments

PC Support 1 - TestOut LabSim CompTIA A+ 701 Certification preparation

PC Support 2 - TestOUt LabSim CompTIA A+ 702 Certification Preparation

PC Support 3 - 5 - Advanced procedures for help desk and PC Support technology to inclued CompTIA Network+ Certification Preparation

CompTIA A+ 701 CompTIA A+ 702 CompTIA Network +

A+ Essentials (220-701) Outline

Semester 1 Sections 1 - 6

Domain 1 Practice Test (200 pts)

Domain 2 Practice Test (200 pts)

Domain 3 Practice Test (200 pts)

Semester 2 Sections 7 - 11

Domain 4 Practice Test (200 pts)

Domain 5 Practice Test (200 pts)

Domain 6 Practice Test   (200 pts)

Certification Practice Test  (300 pts)

Videos: 79 (12:12)
Demonstrations: 57 (6:55)
Simulations: 40
Fact Sheets: 97
Exams: 69

Watch the Videos, do the labs, and do the Exam Questions

Contents:

1.0 Computing Overview
1.1 Course Introduction
1.1.1 A+ Certification - watch
1.2 Using the Simulator
1.2.1 Using the Simulator
1.2.2 Explore the Lab Interface (100 pts)
1.3 Hardware Basics
1.3.1 Computing Basics
1.3.2 Computing Facts
1.3.3 External Components
1.3.4 Ports and Connectors
1.3.5 Set Up a Computer (100 pts)
1.3.6 Internal Components
1.3.7 Exam Questions - Section 1.3 (100 pts)
1.4 Operating System Basics
1.4.1 Operating Systems
1.4.2 Operating System Facts
1.4.3 Using the Windows Interface
1.4.4 Windows Interface Facts
1.4.5 Exam Questions - Section 1.4 (100 pts)


2.0 PC Technician
2.1 Protection and Safety
2.1.1 Personal Safety
2.1.2 Safety Measures
2.1.3 ESD
2.1.4 Protecting Against ESD
2.1.5 ESD Facts
2.1.6 Environmental Concerns
2.1.7 Environmental Facts
2.1.8 Exam Questions - Section 2.1 (100 pts)
2.2 Professionalism
2.2.1 Professionalism
2.2.2 Professionalism Facts
2.2.3 Exam Questions - Section 2.2 (100 pts)
2.3 PC Maintenance
2.3.1 PC Maintenance
2.3.2 PC Maintenance Facts
2.3.3 Protecting Power
2.3.4 Configuring UPS Settings
2.3.5 Power Protection Facts
2.3.6 Install a UPS (100 pts)
2.3.7 Exam Questions - Section 2.3 (100 pts)
2.4 Troubleshooting Overview
2.4.1 Troubleshooting Process
2.4.2 Troubleshooting Process Facts
2.4.3 Exam Questions - Section 2.4 (100 pts)
2.5 System Tools
2.5.1 Using Task Manager
2.5.2 Using Management Consoles
2.5.3 Viewing System Configuration Information
2.5.4 Using Regedit
2.5.5 Windows Utilities Facts
2.5.6 Exam Questions - Section 2.5 (100 pts)


3.0 System Components
3.1 Cases, Form Factors, and Power
3.1.1 Cases and Form Factors
3.1.2 System Case Facts
3.1.3 Power Supplies
3.1.4 Power Supply Facts
3.1.5 Troubleshoot System Power (100 pts)
3.1.6 Exam Questions - Section 3.1 (100 pts)
3.2 Motherboards and Buses
3.2.1 Motherboard Components
3.2.2 Motherboard Facts
3.2.3 Expansion Buses and Slots
3.2.4 Expansion Bus Types
3.2.5 Exam Questions - Section 3.2 (100 pts)
3.3 Processors
3.3.1 Processor Concepts
3.3.2 CPU Facts
3.3.3 CPU Performance Facts
3.3.4 Exam Questions - Section 3.3 (100 pts)
3.4 Memory
3.4.1 Memory
3.4.2 Memory Types
3.4.3 RAM Facts
3.4.4 Memory Factors
3.4.5 Memory Speed
3.4.6 Memory Characteristics
3.4.7 Exam Questions - Section 3.4 (100 pts)
3.5 BIOS
3.5.1 BIOS and CMOS
3.5.2 PC Boot Process
3.5.3 BIOS and CMOS Facts
3.5.4 Exam Questions - Section 3.5 (100 pts)
3.6 Video
3.6.1 Video Cards
3.6.2 Video Card Facts
3.6.3 Exam Questions - Section 3.6 (100 pts)
3.7 Cooling
3.7.1 System Cooling
3.7.2 System Cooling Facts
3.7.3 Exam Questions - Section 3.7 (100 pts)


4.0 Peripheral Devices
4.1 Serial, Parallel, and PS/2
4.1.1 Serial, Parallel, and PS/2
4.1.2 Serial, Parallel, and PS/2 Facts
4.1.3 Serial, Parallel, and PS/2 Connections
4.1.4 Connect Devices (100 pts)
4.1.5 Exam Questions - Section 4.1 (100 pts)
4.2 USB
4.2.1 Universal Serial Bus (USB)
4.2.2 USB Components
4.2.3 USB Facts
4.2.4 Install USB Devices (100 pts)
4.2.5 Exam Questions - Section 4.2 (100 pts)
4.3 IEEE 1394 (Firewire)
4.3.1 Firewire
4.3.2 Firewire Facts
4.3.3 Connect Firewire Devices (100 pts)
4.3.4 Exam Questions - Section 4.3 (100 pts)
4.4 Input Devices
4.4.1 Input Devices
4.4.2 Input Device Facts
4.4.3 Connect a KVM Switch (100 pts)
4.4.4 Exam Questions - Section 4.4 (100 pts)
4.5 Display Devices
4.5.1 CRT Monitors
4.5.2 CRT Monitor Facts
4.5.3 LCD Monitors
4.5.4 LCD Monitor Facts
4.5.5 Video Interfaces
4.5.6 Video Interface Facts
4.5.7 Connect Monitors (100 pts)
4.5.8 Configuring Display Settings
4.5.9 Install a CRT Monitor (100 pts)
4.5.10 Choose and Configure a Monitor (100 pts)
4.5.11 Install an HDTV Monitor (100 pts)
4.5.12 Configure Dual Monitors (100 pts)
4.5.13 Exam Questions - Section 4.5 (100 pts)
4.6 Sound Devices
4.6.1 Digital Audio
4.6.2 Sound Cards
4.6.3 Sound Card Facts
4.6.4 Sound Card Connectors
4.6.5 Exam Questions - Section 4.6 (100 pts)
4.7 Device Installation
4.7.1 Device Installation
4.7.2 Installing Devices
4.7.3 Managing Devices
4.7.4 Hardware Device Facts
4.7.5 Device Installation Facts
4.7.6 Manage Devices (100 pts)
4.7.7 Exam Questions - Section 4.7 (100 pts)


5.0 Storage
5.1 Storage Devices
5.1.1 Storage Devices
5.1.2 Storage Device Facts
5.1.3 Storage Device Interfaces
5.1.4 Storage Device Interface Facts
5.1.5 Exam Questions - Section 5.1 (100 pts)
5.2 Optical Media
5.2.1 CD Drives
5.2.2 CD Format Facts
5.2.3 DVD Drives
5.2.4 Blu-ray
5.2.5 DVD and Blu-ray Facts
5.2.6 Optical Drive Facts
5.2.7 Exam Questions - Section 5.2 (100 pts)
5.3 File System
5.3.1 File System
5.3.2 Viewing File System Components
5.3.3 File System Facts
5.3.4 Exam Questions - Section 5.3 (100 pts)
5.4 Managing Files
5.4.1 File and Folder Properties
5.4.2 Managing Files
5.4.3 File Extension Facts
5.4.4 Attribute Facts
5.4.5 Manage Files (100 pts)
5.4.6 Exam Questions - Section 5.4 (100 pts)
5.5 RAID
5.5.1 RAID
5.5.2 RAID Facts
5.5.3 Exam Questions - Section 5.5 (100 pts)
5.6 Disk Optimization
5.6.1 Storage Optimization
5.6.2 Optimizing Disks
5.6.3 Disk Optimization Facts
5.6.4 Perform Disk Maintenance (100 pts)
5.6.5 Exam Questions - Section 5.6 (100 pts)
5.7 Libraries
5.7.1 Implementing Libraries
5.7.2 Library Facts
5.7.3 Exam Questions - Section 5.7 (100 pts)


6.0 Networking
6.1 Networking Overview
6.1.1 Networking
6.1.2 Network Types
6.1.3 Networking Facts
6.1.4 Exam Questions - Section 6.1 (100 pts)
6.2 Protocols
6.2.1 Network Protocols
6.2.2 Protocol Facts
6.2.3 Exam Questions - Section 6.2 (100 pts)
6.3 Addressing
6.3.1 Device Addressing
6.3.2 IP Addressing
6.3.3 Addressing Facts
6.3.4 Exam Questions - Section 6.3 (100 pts)
6.4 Network Configuration
6.4.1 Network Devices
6.4.2 Networking Device Facts
6.4.3 Networking Standards
6.4.4 Networking Standards Facts
6.4.5 Exam Questions - Section 6.4 (100 pts)
6.5 Networking Media
6.5.1 Cable Media
6.5.2 Coaxial Cable Facts
6.5.3 Twisted Pair Facts
6.5.4 Fiber Optic Facts
6.5.5 Connect to an Ethernet Network (100 pts)
6.5.6 Exam Questions - Section 6.5 (100 pts)
6.6 IP Configuration
6.6.1 IP Configuration
6.6.2 Configuring TCP/IP Properties
6.6.3 Internet Connectivity Parameters
6.6.4 Configure TCP/IP Settings (100 pts)
6.6.5 Creating a Dial-up Internet Connection
6.6.6 Create a Dialup Internet Connection (100 pts)
6.6.7 Exam Questions - Section 6.6 (100 pts)
6.7 802.11 Wireless
6.7.1 Wireless Networking
6.7.2 Wireless Networking Facts
6.7.3 Wireless Security
6.7.4 Wireless Security Facts
6.7.5 Configuring a Wireless Connection
6.7.6 Connect to a Wireless Network (100 pts)
6.7.7 Configure a Wireless Profile (100 pts)
6.7.8 Exam Questions - Section 6.7 (100 pts)
6.8 Infrared and Bluetooth
6.8.1 Infrared and Bluetooth
6.8.2 Configuring Bluetooth Connections
6.8.3 Infrared and Bluetooth Facts
6.8.4 Exam Questions - Section 6.8 (100 pts)
6.9 Network Troubleshooting
6.9.1 Network Troubleshooting
6.9.2 Troubleshooting Network Connectivity
6.9.3 Network Troubleshooting Facts
6.9.4 Fix a Network Connection (100 pts)
6.9.5 Exam Questions - Section 6.9 (100 pts)
6.10 IP version 6
6.10.1 IP version 6
6.10.2 IPv6 Facts
6.10.3 Exam Questions - Section 6.10 (100 pts)
6.11 HomeGroup
6.11.1 Implementing HomeGroups
6.11.2 HomeGroup Facts
6.11.3 Exam Questions - Section 6.11 (100 pts)


7.0 Printing
7.1 Printers
7.1.1 Printer Types
7.1.2 Laser Printers
7.1.3 Printer Type Facts
7.1.4 Printer Interfaces
7.1.5 Printer Connection Facts
7.1.6 Printer Characteristics Facts
7.1.7 Choose a Printer
7.1.8 Exam Questions - Section 7.1
7.2 Printer Configuration
7.2.1 Printing Configuration
7.2.2 Installing a Local Printer
7.2.3 Printer Configuration Facts
7.2.4 Select and Install a Printer (100 pts)
7.2.5 Exam Questions - Section 7.2 (100 pts)
7.3 Network Printing
7.3.1 Network Printing
7.3.2 Installing a Network Printer
7.3.3 Network Printing Facts
7.3.4 Configure Network Printing (100 pts)
7.3.5 Exam Questions - Section 7.3 (100 pts)
7.4 Printing Management
7.4.1 Configuring Printer Properties
7.4.2 Managing Print Jobs
7.4.3 Printing Management Facts
7.4.4 Printing Troubleshooting Facts
7.4.5 Configure Printer Properties (100 pts)
7.4.6 Troubleshoot Printing (100 pts)
7.4.7 Exam Questions - Section 7.4 (100 pts)


8.0 Portable Devices
8.1 Portable Devices
8.1.1 Portable Devices
8.1.2 Notebook Components
8.1.3 Portable Device Facts
8.1.4 Expansion Card Facts
8.1.5 Notebook Power Facts
8.1.6 Exam Questions - Section 8.1 (100 pts)
8.2 Power Management
8.2.1 Portable Power
8.2.2 Configuring Power Options
8.2.3 Power Management Facts
8.2.4 Edit Power Options (100 pts)
8.2.5 Create a Power Plan (100 pts)
8.2.6 Exam Questions - Section 8.2 (100 pts)
8.3 Troubleshooting
8.3.1 Troubleshooting Power
8.3.2 Troubleshooting Video
8.3.3 Troubleshooting Components
8.3.4 Notebook Troubleshooting Facts
8.3.5 Notebook Maintenance Facts
8.3.6 Exam Questions - Section 8.3 (100 pts)


9.0 Security
9.1 Software Security
9.1.1 Malware
9.1.2 Implementing Malware Protection
9.1.3 Malware Facts
9.1.4 Exam Questions - Section 9.1 (100 pts)
9.2 Social Engineering
9.2.1 Social Engineering
9.2.2 Social Engineering Facts
9.2.3 Exam Questions - Section 9.2 (100 pts)
9.3 Authentication
9.3.1 Authentication
9.3.2 Authentication Facts
9.3.3 Password Facts
9.3.4 Configuring Password Policies
9.3.5 Enforce Password Settings (100 pts)
9.3.6 Using a Biometric Scanner
9.3.7 Exam Questions - Section 9.3 (100 pts)
9.4 BIOS Security
9.4.1 BIOS Security
9.4.2 Configuring BIOS Security Settings
9.4.3 BIOS Security Facts
9.4.4 Configure BIOS Security (100 pts)
9.4.5 Exam Questions - Section 9.4 (100 pts)
9.5 Encryption
9.5.1 Encryption
9.5.2 Encryption Facts
9.5.3 Encrypting Files
9.5.4 Encrypt Files (100 pts)
9.5.5 Exam Questions - Section 9.5 (100 pts)
9.6 Physical Security
9.6.1 Physical Security
9.6.2 Physical Security Facts
9.6.3 Wiping a Disk
9.6.4 Configuring a Screen Saver Password
9.6.5 Require a Screen Saver Password (100 pts)
9.6.6 Exam Questions - Section 9.6 (100 pts)
9.7 Firewalls
9.7.1 Firewalls
9.7.2 Configuring Windows Firewall
9.7.3 Firewall Facts
9.7.4 Configure the Windows Firewall (100 pts)
9.7.5 Exam Questions - Section 9.7 (100 pts)


10.0 System Management
10.1 Applications
10.1.1 Managing Applications
10.1.2 Application Facts
10.1.3 Exam Questions - Section 10.1 (100 pts)
10.2 Updates
10.2.1 Updates
10.2.2 Update Facts
10.2.3 Using Windows Update
10.2.4 Configure Windows Update (100 pts)
10.2.5 Performing a Firmware Update
10.2.6 Exam Questions - Section 10.2 (100 pts)
10.3 System Protection
10.3.1 System Protection
10.3.2 Backup Facts
10.3.3 Using Ntbackup
10.3.4 Creating Backups in Windows Vista and Windows 7
10.3.5 Back Up the Computer (100 pts)
10.3.6 Using Restore Points
10.3.7 Create a Restore Point (100 pts)
10.3.8 Using Previous Versions
10.3.9 Exam Questions - Section 10.3 (100 pts)
10.4 Virtual Memory
10.4.1 Virtual Memory
10.4.2 Managing the Paging File
10.4.3 Virtual Memory Facts
10.4.4 Configure Virtual Memory (100 pts)
10.4.5 Exam Questions - Section 10.4 (100 pts)
10.5 System Errors
10.5.1 Troubleshooting Lockups
10.5.2 System Errors Facts
10.5.3 Boot Options
10.5.4 Using Advanced Boot Options
10.5.5 Windows Boot Options
10.5.6 Exam Questions - Section 10.5 (100 pts)
10.6 System Recovery
10.6.1 System Recovery
10.6.2 Using Windows Recovery Options
10.6.3 Using Restore Tools
10.6.4 System Recovery Facts
10.6.5 Exam Questions - Section 10.6 (100 pts)


11.0 Windows Installation
11.1 Pre-installation
11.1.1 Windows Versions
11.1.2 Pre-installation Planning
11.1.3 Windows Versions Facts
11.1.4 Installation Planning Facts
11.1.5 Verifying System Compatibility
11.1.6 Exam Questions - Section 11.1 (100 pts)
11.2 Installation
11.2.1 Windows Installation
11.2.2 Preparing Disks for Installation
11.2.3 Prepare Disks for Installation 1
11.2.4 Prepare Disks for Installation 2
11.2.5 Installing Windows
11.2.6 Installation Facts
11.2.7 Exam Questions - Section 11.2 (100 pts)
11.3 Post Installation
11.3.1 Post Installation
11.3.2 Post Installation Facts
11.3.3 Migrating User Data
11.3.4 Exam Questions - Section 11.3 (100 pts)

A+ Practical Application (220-702) Outline

Semester 1 Sections 1 - 5

Domain 1 Practice Test (200 pts)

Domain 2 Practice Test (200 pts)

Semester 2 Sections 6 - 9

Domain 3 Practice Test (200 pts)

Domain 4 Practice Test (200 pts)

Certification Practice Test (300 pts)

TestOut Certification Exam   (300 pts)

Eligible to take Actual CompTIA A+ Certification Test:

Grades: A/B in PC Support 1 and 2

Practice Test = 80% or better

Taken TestOut Certification Test

Videos: 53 (8:06)
Demonstrations: 75 (9:38)
Simulations: 66
Fact Sheets: 80
Exams: 61

Watch the Videos, do the labs, and do the Exam Questions

Contents:

0.0 Introduction
0.1 Course Introduction
0.1.1 Course Introduction
0.2 Using the Simulator
0.2.1 Using the Simulator
0.2.2 Explore the Lab Interface
0.2.3 Working with Internal Components
0.2.4 Connect Internal Components
1.0 PC Technician
1.1 Safety
1.1.1 Personal Safety
1.1.2 Safety Measures
1.2 PC Tools
1.2.1 PC Toolkit
1.2.2 Tool Facts
1.2.3 Protecting Against ESD
1.2.4 ESD Facts
1.2.5 Exam Questions - Section 1.2 (100 pts)
1.3 System Tools
1.3.1 Using Task Manager
1.3.2 Using Management Consoles
1.3.3 Viewing System Configuration Information
1.3.4 System Tool Facts
1.3.5 Exam Questions - Section 1.3 (100 pts)
1.4 Users and Groups
1.4.1 Users and Groups
1.4.2 Managing Users and Groups
1.4.3 User and Group Facts
1.4.4 Manage Users and Groups (100 pts)
1.4.5 Managing UAC Settings
1.4.6 UAC Facts
1.4.7 Exam Questions - Section 1.4 (100 pts)


2.0 System Components
2.1 BIOS
2.1.1 Editing the BIOS
2.1.2 BIOS Facts
2.1.3 Find BIOS Settings (100 pts)
2.1.4 Clear CMOS Settings (100 pts)
2.1.5 Exam Questions - Section 2.1 (100 pts)
2.2 Power Supplies
2.2.1 Identifying Power Supply Components
2.2.2 Changing the Power Supply
2.2.3 Power Supply Installation Facts
2.2.4 Replace a Power Supply (100 pts)
2.2.5 Exam Questions - Section 2.2 (100 pts)
2.3 Motherboards
2.3.1 Installing a Motherboard
2.3.2 Motherboard Installation Facts
2.3.3 Choose and Install a Motherboard (100 pts)
2.3.4 Exam Questions - Section 2.3 (100 pts)
2.4 Processors
2.4.1 Installing a Processor
2.4.2 CPU Installation Facts
2.4.3 Select and Install a Processor 1 (100 pts)
2.4.4 Select and Install a Processor 2 (100 pts)
2.4.5 Processor Troubleshooting
2.4.6 Processor Troubleshooting Facts
2.4.7 Troubleshoot Processor Installation 1 (100 pts)
2.4.8 Troubleshoot Processor Installation 2 (100 pts)
2.4.9 Exam Questions - Section 2.4 (100 pts)
2.5 Memory
2.5.1 Memory Forms
2.5.2 Memory Form Comparison
2.5.3 Installing Memory
2.5.4 Memory Installation Facts
2.5.5 Select Memory by Sight (100 pts)
2.5.6 Install RDRAM Memory (100 pts)
2.5.7 Install Dual Channel Memory (100 pts)
2.5.8 Memory Troubleshooting
2.5.9 Testing Memory
2.5.10 Memory Troubleshooting Facts
2.5.11 Troubleshoot Memory (100 pts)
2.5.12 Exam Questions - Section 2.5 (100 pts)
2.6 Expansion Cards
2.6.1 Expansion Buses and Slots
2.6.2 Installing an Expansion Card
2.6.3 Expansion Bus Types
2.6.4 Install Expansion Cards (100 pts)
2.6.5 Exam Questions - Section 2.6 (100 pts)
2.7 Video
2.7.1 Installing a Video Card
2.7.2 Video Card Installation Facts
2.7.3 Video Interfaces
2.7.4 Video Interface Facts
2.7.5 Configuring Display Settings
2.7.6 Video Configuration Facts
2.7.7 Configure Dual Displays (100 pts)
2.7.8 Upgrade a Video Card (100 pts)
2.7.9 Video Troubleshooting
2.7.10 Optimizing Video
2.7.11 Video Troubleshooting Facts
2.7.12 Optimize Video Settings (100 pts)
2.7.13 Exam Questions - Section 2.7 (100 pts)
2.8 Audio
2.8.1 Managing Audio Devices
2.8.2 Sound Card Installation Facts
2.8.3 Sound Card Connectors
2.8.4 Select and Install a Sound Card (100 pts)
2.8.5 Exam Questions - Section 2.8 (100 pts)
2.9 Cooling
2.9.1 System Cooling
2.9.2 System Cooling Facts
2.9.3 Exam Questions - Section 2.9 (100 pts)
2.10 Peripheral Devices
2.10.1 Peripheral Devices
2.10.2 Peripheral Device Facts
2.10.3 Connect Peripheral Devices (100 pts)
2.10.4 Connect USB and Firewire Devices (100 pts)
2.10.5 Exam Questions - Section 2.10 (100 pts)
2.11 Notebook Components
2.11.1 Changing a Notebook Hard Disk
2.11.2 Adding Notebook Memory
2.11.3 Changing a Notebook Keyboard
2.11.4 LCD Components
2.11.5 Replacing Internal Notebook Components
2.11.6 Notebook Upgrade and Repair Facts
2.11.7 Notebook Troubleshooting Facts
2.11.8 Exam Questions - Section 2.11


3.0 Storage Devices
3.1 Floppy
3.1.1 Installing a Floppy Drive
3.1.2 Floppy Installation Facts
3.1.3 Install a Floppy Drive (100 pts)
3.1.4 Troubleshoot Floppy Configuration (100 pts)
3.1.5 Exam Questions - Section 3.1 (100 pts)
3.2 Parallel ATA (IDE)
3.2.1 ATA/IDE Devices
3.2.2 Installing an ATA Device
3.2.3 ATA Installation Facts
3.2.4 Install PATA Devices (100 pts)
3.2.5 Troubleshoot PATA Devices (100 pts)
3.2.6 Exam Questions - Section 3.2 (100 pts)
3.3 Serial ATA
3.3.1 Serial ATA
3.3.2 Installing a Serial ATA Device
3.3.3 Serial ATA Installation Facts
3.3.4 Install SATA Devices (100 pts)
3.3.5 Exam Questions - Section 3.3 (100 pts)
3.4 Optical Devices
3.4.1 Optical Drives
3.4.2 Optical Drive Facts
3.4.3 Exam Questions - Section 3.4 (100 pts)
3.5 Storage Solutions
3.5.1 Storage Solutions
3.5.2 Storage Device Facts
3.5.3 Exam Questions - Section 3.5 (100 pts)


4.0 Disk Management
4.1 File System
4.1.1 File System
4.1.2 Formatting and Converting
4.1.3 File System Facts
4.1.4 Format Drives (100 pts)
4.1.5 Exam Questions - Section 4.1 (100 pts)
4.2 Partitions and Disks
4.2.1 Partitions and Disks
4.2.2 Partition and Disk Facts
4.2.3 Creating Volumes in Windows XP
4.2.4 Creating Volumes in Windows Vista
4.2.5 Create Volumes (100 pts)
4.2.6 Exam Questions - Section 4.2 (100 pts)
4.3 Adding Storage
4.3.1 Adding Storage
4.3.2 Creating Mount Points and Extending Volumes
4.3.3 Adding Storage Facts
4.3.4 Add Space to Existing Volumes (100 pts)
4.3.5 Exam Questions - Section 4.3 (100 pts)
4.4 RAID
4.4.1 RAID
4.4.2 RAID Facts
4.4.3 Configuring RAID Arrays
4.4.4 RAID Configuration Facts
4.4.5 Create RAID Arrays (100 pts)
4.4.6 Implement a RAID Solution (100 pts)
4.4.7 Exam Questions - Section 4.4 (100 pts)
4.5 Disk Status
4.5.1 Disk Status
4.5.2 Disk Status Facts
4.5.3 Exam Questions - Section 4.5 (100 pts)
4.6 Disk Optimization
4.6.1 Storage Optimization
4.6.2 Optimizing Disks
4.6.3 Disk Optimization Facts
4.6.4 Perform Disk Maintenance (100 pts)
4.6.5 Exam Questions - Section 4.6 (100 pts)


5.0 File Management
5.1 File Locations
5.1.1 System File Locations
5.1.2 File Location Facts
5.1.3 Exam Questions - Section 5.1 (100 pts)
5.2 Managing Files
5.2.1 Using the Command Prompt
5.2.2 Managing Files and Directories
5.2.3 File Management Commands
5.2.4 Manage Files and Folders (100 pts)
5.2.5 Exam Questions - Section 5.2 (100 pts)
5.3 NTFS Permissions
5.3.1 NTFS Permissions
5.3.2 Configuring NTFS Permissions
5.3.3 NTFS Permission Facts
5.3.4 Configure NTFS Permissions (100 pts)
5.3.5 Exam Questions - Section 5.3 (100 pts)
5.4 Shared Folders
5.4.1 Shared Folders
5.4.2 Sharing Folders
5.4.3 Configuring Share and NTFS Permissions
5.4.4 Shared Folder Facts
5.4.5 Share and Secure Folders (100 pts)
5.4.6 Exam Questions - Section 5.4 (100 pts)
5.5 Offline Files
5.5.1 Using Offline Files
5.5.2 Offline File Facts
5.5.3 Exam Questions - Section 5.5 (100 pts)


6.0 Networking
6.1 Ethernet
6.1.1 Ethernet
6.1.2 Ethernet Facts
6.1.3 Configure an Ethernet Network (100 pts)
6.1.4 Exam Questions - Section 6.1 (100 pts)
6.2 IP Configuration
6.2.1 IP Configuration
6.2.2 TCP/IP Configuration Methods
6.2.3 Configuring TCP/IP Properties
6.2.4 IP Configuration Facts
6.2.5 Configure TCP/IP Settings (100 pts)
6.2.6 Configure Alternate TCP/IP Settings (100 pts)
6.2.7 Exam Questions - Section 6.2 (100 pts)
6.3 Wireless Networking
6.3.1 Wireless Networking
6.3.2 Wireless Networking Facts
6.3.3 Wireless Security
6.3.4 Wireless Security Facts
6.3.5 Configuring a Wireless Connection
6.3.6 Connect to a Wireless Network (100 pts)
6.3.7 Configure a Wireless Profile (100 pts)
6.3.8 Exam Questions - Section 6.3 (100 pts)
6.4 Internet Connectivity
6.4.1 Internet Services
6.4.2 Internet Services Facts
6.4.3 Internet Connections
6.4.4 Internet Connection Facts
6.4.5 Configure a Cable Internet Connection (100 pts)
6.4.6 Configure a DSL Internet Connection (100 pts)
6.4.7 Creating a Dial-up Internet Connection
6.4.8 Configure a Dialup Internet Connection (100 pts)
6.4.9 Exam Questions - Section 6.4 (100 pts)
6.5 SOHO Configuration
6.5.1 SOHO Configuration
6.5.2 SOHO Configuration Facts
6.5.3 Configuring a SOHO Router
6.5.4 Access Point Configuration Facts
6.5.5 Configuring a Wireless Access Point
6.5.6 Configure a Wireless Infrastructure (100 pts)
6.5.7 Exam Questions - Section 6.5 (100 pts)
6.6 Bluetooth
6.6.1 Configuring Bluetooth Connections
6.6.2 Bluetooth Configuration Facts
6.6.3 Exam Questions - Section 6.6 (100 pts)
6.7 E-mail
6.7.1 E-mail
6.7.2 Configuring an E-mail Client
6.7.3 E-mail Facts
6.7.4 Exam Questions - Section 6.7 (100 pts)
6.8 File Transfer Protocol (FTP)
6.8.1 FTP
6.8.2 Using FTP
6.8.3 FTP Facts
6.8.4 Exam Questions - Section 6.8 (100 pts)
6.9 Network Utilities
6.9.1 Network Utilities
6.9.2 Using Ipconfig
6.9.3 Find Configuration Information 1 (100 pts)
6.9.4 Find Configuration Information 2 (100 pts)
6.9.5 Find Configuration Information 3 (100 pts)
6.9.6 Using Ping and Tracert
6.9.7 Using Nslookup
6.9.8 TCP/IP Utilities
6.9.9 Exam Questions - Section 6.9 (100 pts)
6.10 Troubleshooting
6.10.1 Network Troubleshooting
6.10.2 Troubleshooting Network Connectivity
6.10.3 Network Troubleshooting Facts
6.10.4 Fix a Network Connection (100 pts)
6.10.5 Exam Questions - Section 6.10 (100 pts)


7.0 Security
7.1 Authentication
7.1.1 Managing Authentication
7.1.2 Authentication Facts
7.1.3 Exam Questions - Section 7.1 (100 pts)
7.2 Firewalls
7.2.1 Firewalls
7.2.2 Firewall Facts
7.2.3 Configuring Windows Firewall
7.2.4 Configure the Windows Firewall (100 pts)
7.2.5 Configuring a Network-based Firewall
7.2.6 Exam Questions - Section 7.2 (100 pts)
7.3 Proxy Server
7.3.1 Proxy Servers
7.3.2 Configuring Proxy Settings
7.3.3 Proxy Server Facts
7.3.4 Use a Proxy Server (100 pts)
7.3.5 Exam Questions - Section 7.3 (100 pts)
7.4 Malware Protection
7.4.1 Malware Protection
7.4.2 Implementing Virus Protections
7.4.3 Malware Protection Facts
7.4.4 Exam Questions - Section 7.4 (100 pts)
7.5 BIOS Security
7.5.1 BIOS Security
7.5.2 Configuring BIOS Security Settings
7.5.3 BIOS Security Facts
7.5.4 Configure BIOS Security (100 pts)
7.5.5 Exam Questions - Section 7.5 (100 pts)
7.6 Encryption
7.6.1 Encryption
7.6.2 Encrypting Files
7.6.3 Encryption Facts
7.6.4 Encrypt Files (100 pts)
7.6.5 Exam Questions - Section 7.6 (100 pts)


8.0 System Management
8.1 Preferences and Settings
8.1.1 Personalizing Windows
8.1.2 Preferences Facts
8.1.3 Exam Questions - Section 8.1 (100 pts)
8.2 Performance Monitoring
8.2.1 Performance Monitoring
8.2.2 Monitoring System Performance
8.2.3 Performance Monitoring Facts
8.2.4 Exam Questions - Section 8.2 (100 pts)
8.3 Remote Services
8.3.1 Remote Desktop
8.3.2 Using Remote Desktop
8.3.3 Remote Desktop Facts
8.3.4 Remote Assistance
8.3.5 Remote Assistance Facts
8.3.6 Using Remote Assistance
8.3.7 Configure Remote Services (100 pts)
8.3.8 Exam Questions - Section 8.3 (100 pts)
8.4 System Protection
8.4.1 System Protection
8.4.2 Backup Facts
8.4.3 Using Ntbackup
8.4.4 Creating Backups in Windows Vista and Windows 7
8.4.5 Back Up the Computer (100 pts)
8.4.6 Using Restore Points
8.4.7 Create a Restore Point (100 pts)
8.4.8 Using Previous Versions
8.4.9 Exam Questions - Section 8.4 (100 pts)


9.0 Troubleshooting
9.1 Devices
9.1.1 Device Troubleshooting
9.1.2 Troubleshooting Devices
9.1.3 Device Troubleshooting Facts
9.1.4 Manage Devices 1 (100 pts)
9.1.5 Manage Devices 2 (100 pts)
9.1.6 Performing a Firmware Update
9.1.7 Exam Questions - Section 9.1 (100 pts)
9.2 Applications
9.2.1 Applications
9.2.2 Troubleshooting Applications
9.2.3 Application Management Facts
9.2.4 Application Troubleshooting Facts
9.2.5 Manage Applications (100 pts)
9.2.6 Exam Questions - Section 9.2 (100 pts)
9.3 Printing
9.3.1 Laser Printing Process
9.3.2 Laser Printing Facts
9.3.3 Preventative Maintenance
9.3.4 Preventative Maintenance Facts
9.3.5 Printing Troubleshooting
9.3.6 Troubleshooting Printing
9.3.7 Printing Troubleshooting Facts
9.3.8 Manage Printing (100 pts)
9.3.9 Exam Questions - Section 9.3 (100 pts)
9.4 System Startup
9.4.1 Windows Boot Process
9.4.2 Boot Process Facts
9.4.3 Modifying the Boot Order
9.4.4 Configure the Boot Order (100 pts)
9.4.5 Troubleshoot the Boot Order (100 pts)
9.4.6 Windows Boot Options
9.4.7 Exam Questions - Section 9.4 (100 pts)
9.5 Startup Errors
9.5.1 Startup Errors
9.5.2 Startup Error Facts
9.5.3 Troubleshoot System Startup 1 (100 pts)
9.5.4 Troubleshoot System Startup 2 (100 pts)
9.5.5 Troubleshoot System Startup 3 (100 pts)
9.5.6 Troubleshoot System Startup 4 (100 pts)
9.5.7 Exam Questions - Section 9.5 (100 pts)
9.6 System Recovery
9.6.1 System Recovery
9.6.2 Using Windows Recovery Options
9.6.3 Using Restore Tools
9.6.4 System Recovery Facts
9.6.5 Exam Questions - Section 9.6 (100 pts)

Network+ (N10-004) Outline

Semester 1 Sections 1 - 6

Domain 1 Practice Test (200 pts)

Domain 2 Practice Test (200 pts)

Domain 3 Practice Test (200 pts)

Semester 2 Sections 7 - 10

Domain 4 Practice Test (200 pts)

Domain 5 Practice Test (200 pts)

Domain 6 Practice Test (200 pts)

Certification Practice Test (300 pts)

TestOut Certification Exam (300 pts)

Videos: 71 (12:55)
Demonstrations: 30 (3:22)
Simulations: 38
Fact Sheets: 73
Exams: 56

Watch the Videos, do the labs, and do the Exam Questions

Contents:

0.0 Introduction
0.1 Course Introduction
0.1.1 Network+ Introduction
0.2 Using the Simulator
0.2.1 Using the Simulator
0.2.2 Explore the Lab Interface (100 pts)
0.2.3 Working with Internal Components
0.2.4 Install Expansion Cards (100 pts)
1.0 Networking Basics
1.1 Networking Overview
1.1.1 Introduction to Networking
1.1.2 Network Types
1.1.3 Networking Terms
1.1.4 Networking Facts
1.1.5 Exam Questions - Section 1.1 (100 pts)
1.2 Network Topologies
1.2.1 Network Topologies
1.2.2 Topology Facts
1.2.3 Exam Questions - Section 1.2 (100 pts)
1.3 Protocols
1.3.1 Network Architectures
1.3.2 Network Architecture Facts
1.3.3 TCP/IP Protocol Suite
1.3.4 Common TCP/IP Protocols
1.3.5 Exam Questions - Section 1.3 (100 pts)
1.4 Network Connections
1.4.1 Network Connections
1.4.2 Configuring TCP/IP Properties
1.4.3 Internet Connectivity Parameters
1.4.4 Configure TCP/IP Settings (100 pts)
1.5 The OSI Model
1.5.1 The OSI Model
1.5.2 OSI Model Facts
1.5.3 OSI Model Layers
1.5.4 OSI Model Communications
1.5.5 OSI Layer Facts
1.5.6 Exam Questions - Section 1.5 (100 pts)


2.0 Cables and Connectors
2.1 Twisted Pair
2.1.1 Twisted Pair
2.1.2 Twisted Pair Facts
2.1.3 Connect a Modem (100 pts)
2.1.4 Connect to an Ethernet Network (100 pts)
2.1.5 Exam Questions - Section 2.1 (100 pts)
2.2 Coaxial
2.2.1 Coaxial
2.2.2 Coaxial Cable Facts
2.2.3 Connect a Cable Modem (100 pts)
2.2.4 Exam Questions - Section 2.2 (100 pts)
2.3 Fiber Optic
2.3.1 Fiber Optic
2.3.2 Fiber Optic Facts
2.3.3 Connect Fiber Optic Cables 1 (100 pts)
2.3.4 Connect Fiber Optic Cables 2 (100 pts)
2.3.5 Exam Questions - Section 2.3 (100 pts)
2.4 Wiring Implementation
2.4.1 Making Twisted Pair Cables
2.4.2 Making Cable Facts
2.4.3 Wiring Distribution
2.4.4 Using Punchdown Blocks
2.4.5 Wiring Distribution Facts
2.4.6 Exam Questions - Section 2.4 (100 pts)


3.0 Networking Devices
3.1 Network Adapters
3.1.1 Network Adapters
3.1.2 Network Adapter Facts
3.1.3 Select and Install a Network Adapter (100 pts)
3.1.4 Connect a Media Converter (100 pts)
3.1.5 Exam Questions - Section 3.1 (100 pts)
3.2 Network Devices
3.2.1 Network Devices
3.2.2 Network Connection Device Facts
3.2.3 Select a Networking Device (100 pts)
3.2.4 Exam Questions - Section 3.2 (100 pts)
3.3 Internetwork Devices
3.3.1 Internetwork Devices
3.3.2 Internetwork Device Facts
3.3.3 Select a Router (100 pts)
3.3.4 Exam Questions - Section 3.3 (100 pts)


4.0 Ethernet
4.1 Ethernet
4.1.1 Ethernet Architecture
4.1.2 Ethernet Facts
4.1.3 Exam Questions - Section 4.1 (100 pts)
4.2 Ethernet Specifications
4.2.1 Ethernet Specifications
4.2.2 Ethernet Specifications
4.2.3 Connect to an Ethernet Network (100 pts)
4.2.4 Select Ethernet Cable (100 pts)
4.2.5 Connect a Fiber Optic Network (100 pts)
4.2.6 Exam Questions - Section 4.2 (100 pts)
4.3 Connecting Network Devices
4.3.1 Connecting Devices
4.3.2 Device Connection Facts
4.3.3 Connect Network Devices (100 pts)
4.3.4 Exam Questions - Section 4.3 (100 pts)


5.0 Network Implementation
5.1 IP Addressing
5.1.1 IP Addresses
5.1.2 IP Address Facts
5.1.3 Subnetting
5.1.4 Subnetting Facts
5.1.5 Configure IP Addresses (100 pts)
5.1.6 Exam Questions - Section 5.1 (100 pts)
5.2 Address Assignment
5.2.1 IP Address Assignment
5.2.2 APIPA
5.2.3 Addressing Method Facts
5.2.4 Configuring a DHCP Server
5.2.5 Configuring Host Addressing
5.2.6 Configure a DHCP Client (100 pts)
5.2.7 Exam Questions - Section 5.2 (100 pts)
5.3 Name Resolution
5.3.1 DNS
5.3.2 DNS Facts
5.3.3 Configuring DNS
5.3.4 Configure DNS Addresses (100 pts)
5.3.5 Exam Questions - Section 5.3 (100 pts)
5.4 Routing
5.4.1 Routing
5.4.2 Routing Facts
5.4.3 Routing Protocol Characteristics
5.4.4 Routing Protocol Characteristics Facts
5.4.5 Routing Protocols
5.4.6 Routing Protocol Facts
5.4.7 Configuring Routing
5.4.8 Configure Routing (100 pts)
5.4.9 Exam Questions - Section 5.4 (100 pts)
5.5 NAT and ICS
5.5.1 Network Address Translation (NAT)
5.5.2 NAT Facts
5.5.3 Configuring a NAT Router
5.5.4 ICS Facts
5.5.5 Sharing an Internet Connection
5.5.6 Share an Internet Connection (100 pts)
5.5.7 Exam Questions - Section 5.5 (100 pts)
5.6 IP version 6
5.6.1 IP version 6
5.6.2 IPv6 Facts
5.6.3 Exam Questions - Section 5.6 (100 pts)
5.7 Multicast
5.7.1 Multicast
5.7.2 Multicast Facts
5.7.3 Exam Questions - Section 5.7 (100 pts)
5.8 Voice over IP (VoIP)
5.8.1 Voice over IP (VoIP)
5.8.2 VoIP Facts
5.8.3 Exam Questions - Section 5.8 (100 pts)


6.0 Wireless Networking
6.1 Wireless Concepts
6.1.1 Radio Frequency Wireless
6.1.2 Wireless Architecture
6.1.3 Wireless Architecture Facts
6.1.4 Wireless Infrastructure Facts
6.1.5 Exam Questions - Section 6.1
6.2 Wireless Standards
6.2.1 802.11 Wireless Standards
6.2.2 Wireless Standards Facts
6.2.3 Select a Wireless Card
6.2.4 Create a Wireless Network 1
6.2.5 Create a Wireless Network 2
6.2.6 Infrared and Bluetooth
6.2.7 Infrared and Bluetooth Facts
6.2.8 Exam Questions - Section 6.2
6.3 Wireless Security
6.3.1 Wireless Security
6.3.2 Wireless Security Facts
6.3.3 Exam Questions - Section 6.3
6.4 Wireless Configuration
6.4.1 Wireless Network Configuration
6.4.2 Wireless Configuration Tasks
6.4.3 Configuring a Wireless Access Point
6.4.4 Configuring a Wireless Connection
6.4.5 Configure a Wireless Profile
6.4.6 Exam Questions - Section 6.4
6.5 Wireless Considerations
6.5.1 Factors Affecting Wireless Communications
6.5.2 Wireless Network Considerations
6.5.3 Exam Questions - Section 6.5


7.0 Wide Area Networks (WANs)
7.1 WAN Concepts
7.1.1 WAN Technologies
7.1.2 WAN Structure
7.1.3 WAN Services
7.1.4 WAN Media Facts
7.1.5 WAN Facts
7.1.6 WAN Services Facts
7.1.7 Exam Questions - Section 7.1
7.2 Internet Connectivity
7.2.1 Internet Connectivity
7.2.2 Connect to the PSTN
7.2.3 Connect to a DSL Network
7.2.4 Internet Services Facts
7.2.5 Creating a Dial-up Internet Connection
7.2.6 Configure a Dial-up Internet Connection
7.2.7 Exam Questions - Section 7.2
7.3 Remote Access
7.3.1 Remote Access
7.3.2 Remote Access Facts
7.3.3 Configuring a Remote Access Server
7.3.4 Creating a Remote Access Connection
7.3.5 Configure a Remote Access Connection
7.3.6 Configuring a RADIUS Solution
7.3.7 Exam Questions - Section 7.3


8.0 Network Security
8.1 Network Threats
8.1.1 Network Threats
8.1.2 Social Engineering
8.1.3 Network Threat Facts
8.1.4 Countermeasures Facts
8.1.5 Exam Questions - Section 8.1
8.2 Firewalls
8.2.1 Firewalls
8.2.2 Firewall Facts
8.2.3 Common Ports
8.2.4 Configuring Windows Firewall
8.2.5 Configure Windows Firewall
8.2.6 Exam Questions - Section 8.2
8.3 VPNs
8.3.1 Virtual Private Networks (VPNs)
8.3.2 VPN Facts
8.3.3 Configuring a VPN Connection
8.3.4 Configure a VPN Connection
8.3.5 Exam Questions - Section 8.3
8.4 Switch Security
8.4.1 Switch Security
8.4.2 Configuring VLANs
8.4.3 Switch Security Facts
8.4.4 Exploring VLANs
8.4.5 Exam Questions - Section 8.4
8.5 Authentication
8.5.1 Authentication
8.5.2 Certificates
8.5.3 Authentication Facts
8.5.4 Exam Questions - Section 8.5
8.6 Secure Protocols
8.6.1 Secure Protocols
8.6.2 Adding SSL to a Web Site
8.6.3 Secure Protocol Facts
8.6.4 Exam Questions - Section 8.6
8.7 Detection and Prevention
8.7.1 Intrusion Detection and Prevention
8.7.2 Detection and Prevention Facts
8.7.3 Exam Questions - Section 8.7


9.0 Network Management
9.1 Documentation
9.1.1 Documentation
9.1.2 Documentation Facts
9.1.3 Exam Questions - Section 9.1
9.2 SNMP
9.2.1 Network Management
9.2.2 SNMP Facts
9.2.3 Exam Questions - Section 9.2
9.3 Remote Management
9.3.1 Remote Management
9.3.2 Using Remote Desktop
9.3.3 Allow Remote Desktop Connections
9.3.4 Remote Management Facts
9.3.5 Exam Questions - Section 9.3
9.4 Monitoring
9.4.1 Network Monitoring
9.4.2 Viewing Event Logs
9.4.3 Using a Packet Sniffer
9.4.4 Network Monitoring Facts
9.4.5 Exam Questions - Section 9.4
9.5 Optimization
9.5.1 Optimization
9.5.2 Optimization Facts
9.5.3 Network Segmentation
9.5.4 Network Segmentation Facts
9.5.5 Exam Questions - Section 9.5


10.0 Troubleshooting
10.1 Troubleshooting Overview
10.1.1 Troubleshooting Methodology
10.1.2 Troubleshooting Methodology Facts
10.1.3 Troubleshooting Utilities
10.1.4 Troubleshooting Utility Facts
10.1.5 Exam Questions - Section 10.1
10.2 Troubleshooting Network Communication
10.2.1 Troubleshooting Network Issues
10.2.2 Using Ping and Tracert
10.2.3 Identifying Communication Problems
10.2.4 Exploring Network Communications
10.2.5 Troubleshoot Network Communications
10.2.6 Exam Questions - Section 10.2
10.3 Troubleshooting Physical Connectivity
10.3.1 Troubleshooting the Fault Domain
10.3.2 Fault Domain Troubleshooting Facts
10.3.3 Troubleshooting the Link Status
10.3.4 Link Status Troubleshooting Facts
10.3.5 Troubleshooting Wiring Issues
10.3.6 Wiring Troubleshooting Facts
10.3.7 Troubleshooting Tools
10.3.8 Troubleshooting Tool Facts
10.3.9 Exam Questions - Section 10.3
10.4 Troubleshooting IP Configuration
10.4.1 Troubleshooting IP Configuration
10.4.2 Using Ipconfig
10.4.3 Using ifconfig
10.4.4 Interpreting Ipconfig
10.4.5 Find Configuration Information
10.4.6 Troubleshoot IP Configuration Problems
10.4.7 Using arp, netstat, and nbtstat
10.4.8 arp, netstat, and nbtstat Facts
10.4.9 Exam Questions - Section 10.4
10.5 Troubleshooting Name Resolution
10.5.1 Troubleshooting Name Resolution
10.5.2 Troubleshooting Name Resolution Facts
10.5.3 Using nslookup and dig
10.5.4 Exam Questions - Section 10.5
10.6 Troubleshooting Switching
10.6.1 Switch Troubleshooting
10.6.2 Switch Troubleshooting Facts
10.6.3 Exam Questions - Section 10.6
10.7 Troubleshooting Routing
10.7.1 Routing Troubleshooting
10.7.2 Troubleshooting Routing
10.7.3 Find Path Information
10.7.4 Troubleshooting Routing Facts
10.7.5 Exam Questions - Section 10.7


Practice Exams
Preparing for Certification
Exam Objectives
Exam FAQs
How to Register for an Exam
Exam-taking Hints and Tips
Domain 1: Network Technologies, All Questions
Domain 2: Network Media and Topologies, All Questions
Domain 3: Network Devices, All Questions
Domain 4: Network Management, All Questions
Domain 5: Network Tools, All Questions
Domain 6: Network Security, All Questions
Certification Practice Exa