| This program is designed to prepare students for employment as a Help Desk Support Assistant, Help Desk Specialist (Help Desk Technician), and Help Desk Analyst.
The students will be working towards their COMPTia A+ Certification.
This program offers a broad foundation of knowledge and skills to prepare students for employment in PC support services positions. The content includes software applications and operating systems including the use of advanced software/system features and programs; electronic communication via the Internet; Web page components; computer networking and network administration; the interrelationships among major components of networks; hardware and software selection and installation; integration techniques to enhance projects; and preventative hardware maintenance.
This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the PC support services industry: planning; management; finance; technical and production skills; underlying principles of technology; labor issues; community issues; and health, safety, and environmental issues.
PC Support 1 - Lori Fuller
This course is designed to develop entry-level skills for PC support services. Emphasis is placed on developing an understanding of various computer software applications and computer hardware.
PC Support 2 - Lori Fuller
This course continues the development of basic entry-level skills for PC support services. The content includes software applications and operating systems, electronic communication via the Internet, and an introduction to computer networking.
PC Support 3 - Lori Fuller
This course continues the study of PC support services and is designed to develop advanced skills for employment. The content includes advanced software applications, the interrelationships among major components of networks, hardware installation, and selection of electronic communications software and hardware.
PC Support 4 - Lori Fuller
This course continues the development of advanced skills for entry –level employment in PC support services positions. The content includes utilization of advanced software/system features and programs, integration techniques to enhance projects, network administration, components of Web pages, and preventative hardware maintenance.
PC Support 5 - Lori Fuller
This course continues the development of advanced skills for entry –level employment in PC support services positions. The content includes utilization of advanced software/system features and programs, integration techniques to enhance projects, network administration, components of Web pages, and preventative hardware maintenance.
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